Turn WeChat Into a Five-Star Guest Experience
A centralized WeChat communication platform for global hotels serving Chinese guests
What Telkie Is
Telkie enables hotels to communicate with Chinese guests through WeChat in a way that is secure, operationally reliable, and aligned with hotel service standards.
As WeChat is often the only reliable messaging channel for travelers from China, Telkie helps hotel teams manage guest conversations across departments, retain communication records, and deliver consistent service — all from one platform.
Chinese Guests Expect WeChat. Hotels Struggle to Deliver It Well.
For travelers from China, WeChat is the default way to communicate — before arrival, during the stay, and after departure.
Most hotels, however, lack a hotel-grade system to manage WeChat conversations, leading to fragmented communication, inconsistent service, and missed guest engagement.
Built for Hotels. Built for WeChat. Built for Service Excellence.
Designed for Hotel Operations
Supports front desk, concierge, and guest services workflows — without relying on personal devices or ad-hoc accounts.
Supports front desk, concierge, and guest services workflows — without relying on personal devices or ad-hoc accounts.
Centralized & Secure by Design
All guest conversations are managed in a single platform, with clear ownership, access control, and continuity across shifts and teams.
All guest conversations are managed in a single platform, with clear ownership, access control, and continuity across shifts and teams.
Purpose-Built for Chinese Guests
Delivers WeChat communication in a way that meets guest expectations while maintaining hotel service standards.
Delivers WeChat communication in a way that meets guest expectations while maintaining hotel service standards.
Enterprise-Grade Security
Protect guest data with security measures designed for the standards of the hospitality industry.
- Encrypted data storage: Guest information is encrypted both in transit and at rest, safeguarding it from unauthorized access.
- Automatic backups and disaster recovery: Continuous, automated backups and a comprehensive disaster recovery plan ensure your data is always protected and quickly recoverable.
- Audit trails for accountability: Detailed logs of all data access and modifications provide full transparency and accountability.
- Secure cloud infrastructure: Hosted on
AWS, our platform benefits from industry-leading cloud security measures, offering unparalleled reliability and protection.
- Protection against data loss: Multiple layers of redundancy and proactive monitoring minimize the risk of data loss, keeping your operations running smoothly.
Simple, Transparent Pricing
Access Telkie’s core capabilities with a simple, transparent plan. No hidden fees.
Unified Guest Communication Platform
24/7 Multi-Language Support
Advanced Analytics & Reporting
Enterprise-Grade Security & Compliance
Dedicated Account Management
Ready to get started?
See Telkie in action with a personalized 30-minute walkthrough. Discover how our platform integrates with your systems, supports your WeChat guest communication needs, and elevates the experience for Chinese-speaking guests.
Contact Us
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